Refund policy

RETURN & EXCHANGE POLICY,

EXCHANGE POLICY

Exchange Eligibility

  • Items can be exchanged within 7 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase (order number or receipt) is required

Exchange Process

  1. Contact us at [03281760963] with your order number and the item you wish to exchange
  2. We will provide you with exchange instructions
  3. Ship the item back to us at: BRAND NAME IZ celestial.
  4. address TCS OFFICE ,SAMUNDRI,Pakistan]
  5. contact number : 03281760963
  6. Once we receive and inspect the item, we will ship your exchange item within 3-5 business days

Exchange Shipping

  • Customer is responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We will cover shipping costs for the exchanged item sent to you

Items Not Eligible for Exchange

  • Sale or clearance items
  • Items damaged due to misuse
  • Items without original tags or packaging
  • Items purchased more than 7 days ago

Questions? For any exchange-related queries, please contact us at [03281760963]

 

RETRUN POLICY

our satisfaction means everything to us.
Please Note:

Returns are only accepted for damaged items caused during delivery from our side.

Damage caused by misuse, mishandling, or improper care won’t qualify.
 

At IZ celestial , we take pride in delivering top-quality products. But if something slips through and your item arrives damaged from our side—we’ve got your back.

 

Here’s How It Works:

1. Damaged Product?

We only accept returns for items that were damaged during delivery and were sent in that condition by us.

 

2. Contact Us Within 3 Days

Spotted damage?

Don’t wait.

Reach out to us within 3 days of receiving your order. And contact us via following email or at whatsapp numbers;

WhatsApp: 0328-1760963

📧 Email:Izcelestial963@gmail.com

3. Send Us Proof

Just share your order number, a short note about the issue, and clear photos of the damage. That’s it.

 

4. We’ll Guide You

Once we verify everything, we’ll send you return instructions and make the process smooth and simple.

 

5. Refund or Replacement — Your Choice

After inspection, you can choose:

✔ A full refund (via your original payment method)

✔ A fresh replacement, shipped to your door
 

We’re here to make sure you love every item you order.

Any Questions? Concerns?

Just reach out. We’re always ready to help